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Privacy Policy:
This website and associated mobile applications are owned and operated by CLD Visionnaire, LLC. We respect your privacy and understand that you have a right to know why we collect your personal information and what we do with it. This Privacy Policy applies to information that identifies you as a person (“Personal Information”) that we collect through our Website (as defined below) as well as information we may collect offline.
This policy describes the type of information we collect from you and/or that you may provide us when you visit and/or use this website and/or any of our mobile applications (individually or collectively, “Website”). “You/your/user(s)” means you as a user of our Website.
By accessing the Website, you acknowledge this Privacy Policy and agree to be bound by the terms hereof, the Terms of Use, and any other terms or policies we post on the Website. If there is anything you do not understand, please email any inquiry to inquiries@carolinenewyork.com. If at any time you do not agree to this Privacy Policy, please do not use the Website or provide us with any Personal Information.
We reserve the right to change or update this Privacy Policy by posting such changes or updates to the Website or emailing you notice of the changes.
1) YOUR SECURITY
As a brand, we strive to keep your Personal Information private and safe. We use commercially reasonable administrative, technical, and physical safeguards designed to help protect your Personal Information, as well as electronic security systems and password protections that guard against unauthorized access.
Personal Information we may collect includes, but is not limited to:
name
email address
billing/shipping address
phone number
payment information
IP address
browser/device information
purchase history
information submitted through customer service inquiries
marketing and communication preferences
Despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. We will use reasonable means to ensure the security of information you transmit through the Website, any transmission of Personal Information is at your own risk. We cannot guarantee that such information will not be intercepted by third parties, and we will not be liable for any breach of the security of your Personal Information resulting from causes or events that are beyond our control, including, without limitation, your own act or omission, corruption of storage media, defects in third-party data security products or services, power failures, natural phenomena, riots, acts of vandalism, hacking, sabotage, or terrorism, and we are not responsible for unauthorized circumvention of any privacy settings or security measures contained on the Website.
2) CATEGORIES OF INFORMATION WE COLLECT
We use Personal Information in three ways. First, we collect Personal Information that you provide to us. Second, we collect certain Automated Information that may contain Personal Information when you use our Website. Third, we may collect Personal Information from public sources or from third parties who have obtained such Personal Information in compliance with applicable laws and have the legal authority to provide such Personal Information to us.
We will only collect Personal Information which is adequate and reasonably necessary in relation to the purposes described in this Privacy Policy.
Personal Information You Provide to Us
Contact details including name, email address, telephone number, and shipping and billing addresses
Login and account information, including unique user ID and password
Personal details including purchase history
Personal preferences such as marketing preferences
Payment or credit card information
We collect Personal Information directly from you when you provide it to us. This typically occurs when you:
Sign up for our email list
Place an order with us online
Use our customer mobile application
Send us an email or other communication
Register for an account with us
Send us an email or other communication that contains any Personal Information
Automated Information
We also collect information, some of which may be Personal Information, through automated means when you visit our Website (“Automated Information”) such as:
The IP address of the device you use to connect to the internet (which may include information about your geographic location)
The unique identifiers of your device
Your browser and device characteristics
Your operating system
Your language preferences
The websites you visited before coming to our Website or through which you were referred to our Website
Information on actions taken by you on our Website
Dates and times of your visits to our Website
The pages you accessed on our Website
Your product purchases and preferences
Most web browsers automatically accept cookies. If you do not wish to have cookies on your system, you can set your browser to refuse them.
Information We Obtain From Third Parties
We may obtain Personal Information from third parties for marketing and other business purposes. We require that any third parties from whom we may obtain such Personal Information represent to us that they have acquired the Personal Information in compliance with all applicable laws and have the right to provide us such Personal Information for our marketing purposes.
Third parties may collect information via our Website through cookies, third party plug-ins, widgets, and other technologies in order to:
Deliver our targeted advertisements to you within the Internet
Provide us with analytical information about your visit to our Website
Provide us with analytical information about your interactions with our Website and other websites
We use the Shopify platform to help manage our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
3. YOUR RIGHTS
Various state laws within the United States provide you with certain rights as a consumer. If you are a resident of any of those states, you may have the following rights:
The right to correct inaccuracies in your Personal Information
The right to request that we delete your Personal Information (unless we have a legal obligation to maintain such information)
The right to obtain a copy of your Personal Information from us that would allow you to transmit the data to another company
The right to opt out of the use of your Personal Information for purposes of targeted advertising
We will not discriminate against you for exercising your privacy rights. If you believe you are a resident of any state that has passed applicable laws relating to your privacy rights, please send your request to exercise any of these rights to us at inquiries@carolinenewyork.com
4. HOW WE USE THE INFORMATION WE COLLECT
We will use your Personal Information in the following circumstances:
To fulfill a product order;
To send you confirmation of your order;
To communicate with you about the status of your order;
To communicate with you about products, promotions, or other topics that we believe may be of interest to you;
To personalize online content and experiences to you;
To send you product updates or warranty information;
To administer your account;
To advertise our products to you;
To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
Where you have asked us to do so, or consented to us doing so;
Where we need to do so in order to perform a contract we have entered into with you;
Where it is necessary for our legitimate interests (or those of a third party) and your fundamental rights do not override those interests; and
Where we need to comply with a legal or regulatory obligation.
5. CATEGORIES OF THIRD PARTIES WITH WHOM WE SHARE PERSONAL INFORMATION
We are committed to maintaining your trust and we want you to understand when and with whom we may share Personal Information and information collected about you. We do not share your Personal Information with any third parties except as set forth herein.
We may disclose your Personal Information to outside individuals and/or companies that help us bring you the products and services we offer, assist us in advertising and marketing our products to you, and to create, operate, and maintain our Website. For example, we may share your Personal Information with other companies or individuals in order to:
Manage a database of customer information;
Host our Website;
Host our mobile applications;
Distribute our marketing and other e-mails;
Provide payment processing;
Advertise our products to you;
Assist us with direct marketing and data collection;
Provide data storage;
Provide data analysis;
Provide fraud prevention;
Provide order fulfillment and/or delivery services;
Provide other services designed to assist us in developing and running our Website and maximizing our business potential.
If we seek investors or go through a business transition, including but not limited to, a merger, acquisition by another company, or a sale of all or a portion of our assets, your Personal Information will likely be shared as part of the negotiation of the transaction pursuant to an adequate confidentiality agreement and will likely be among the assets transferred in the event of a sale or partial sale of our assets.
We may also disclose or share your Personal Information with other companies or individuals when legally required to do so, to cooperate with law enforcement investigations or other legal proceedings, to protect against misuse or unauthorized use of the Website, to limit our legal liability and protect our rights or to protect the rights, property or safety of users of the Website or the public.
6. DE-IDENTIFIED, ANONYMIZED, OR AGGREGATE DATA
We may use Personal Information to generate and use de-identified, anonymized, or aggregate data for various purposes (“De-Identified Data”). De-Identified Data cannot reasonably be used to identify you. We will maintain and use De-Identified Data only in de-identified, anonymous, or aggregate form and will not attempt to re-identify such data, except as permitted by applicable law.
7. TARGETED ADVERTISING AND REMARKETING
You may see advertisements for our products/services on other websites and mobile applications because we work with third party advertisers to engage in remarketing and retargeting activities. Through our relationships with these advertisers, we can target messaging to our users by interest-based, demographic, contextual, and other means. These third party advertisers track your online activities over time and across websites and mobile applications by collecting information through automated means, including through the use of third-party cookies, web server logs, and web beacons. They use this information to show you advertisements that may be tailored to your individual interests. The information our advertising partners may collect includes data about your visits to websites and mobile applications that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites or apps. This data collection takes place both on our Website and on third-party websites and mobile applications that participate in the advertising networks. This process also helps us track the effectiveness of our marketing efforts. Some third-party advertising companies may be advertising networks that are members of the Network Advertising Initiative, which offer a single location to opt out of ad targeting from member companies (www.networkadvertising.org).
You may also opt-out of targeted advertising should you choose.
8. OTHER WEBSITES
Our Website may contain links or references to websites operated by third parties, or you may have come to our Website using a link found in another website. This does not mean that we endorse these websites or the goods or services they provide. We do not make any representations or warranties about any website that may be linked to the Website. Such other websites are independent from us, and we have no control over, or responsibility for, their information, products or activities. Our privacy practices may differ from those of these other websites. If you provide Personal Information at one of these third party websites, you are subject to the privacy policy of the operator of that website, not our Privacy Policy. Please make sure you understand the other website's privacy policy before providing such website with any Personal Information.
If you use a third-party website or application to access our Website or your account on our Website, your activities on such third-party sites or apps are governed by the privacy practices of those sites or apps. The privacy policies of other sites and apps may differ significantly from ours, and we have no control over the operation of those sites or apps or the manner in which they collect, store, or process data.
9. YOUR CHOICES ABOUT HOW WE USE YOUR INFORMATION AND OPTING OUT
There are ways by which you can control how your Personal Information is used.
Tracking
You can set your browser to refuse some or all cookies or to alert you when cookies are being sent. Please visit your specific browser’s instructions for doing this. The “Help” function on most browsers contains information on how you can set your browser to notify you before accepting cookies, or you can disable them entirely. If you opt out of cookies, you may not be able to take advantage of various features of the Website that are available to other users. For example, we may use cookies to recognize you by name when you return to this site so you don’t have to login again and provide your password each time. If you use more than one browser, you will need to change each browser’s settings in order to refuse cookies.
Promotional Offers
If you do not wish to receive our email promotional offers, you may opt-out by checking the relevant box when we collect your information, logging into your account to update your preferences, or clicking on the “unsubscribe” link found in emails we send to you. Please allow up to ten (10) business days for changes to your email preferences to take effect. During that time, you may continue to receive email communications from us that were already in process. Opting out of receiving our communications will not affect your receipt of service-related communications, such as payment confirmations and delivery status updates, if we have a data breach, or other such communications for which we have a legal obligation to inform you and/or to prevent fraud or harm to our Website, our business, and/or third parties.
Advertising
If you do not want us to use Personal Information that we collect for us to deliver advertisements to you, you can opt-out of receiving such advertising should you choose.
You may opt out of Internet-based and mobile advertising on your mobile device by visiting TRUSTe’s Ad Preference Manager, currently available at https://preferences-mgr.truste.com/, the Digital Advertising Alliance’s consumer choice page, currently available at http://www.aboutads.info/choices/, or the Network Advertising Initiative (NAI) opt out tool currently available at http://www.networkadvertising.org/choices/.
If you opt-out of receiving advertising or when using the ad industry opt out tools described above, note that: (a) if you opt-out we may still collect some data about your online activity for operational purposes (such as fraud prevention), but it will not be used by us for the purpose of targeting ads to you; (b) if you use multiple browsers or devices you may need to execute this opt out on each browser or device; and (c) other ad companies’ opt-outs may function differently than our opt-out, and we have no control over the practices of any third-parties. If you use any of the third-party opt-out tools listed above, we do not make any representations or warranties about such opt-out services. Such services are independent from us, and we have no control over, or responsibility for their performance.
10. DISCLOSURE FOR LEGAL PURPOSES
We may disclose Personal Information when required by law, legal process, or governmental request. You also authorize us to disclose Personal Information if we believe the disclosure is necessary or appropriate in the event of an investigation of improper or illegal conduct in connection with the Website, such as fraud, misrepresentation, intellectual property infringement, or other activity that may put us at risk for liability.
11. CHILDREN
We do not knowingly permit persons under 13 years of age to use the Website, and we do not knowingly collect, use or disclose Personal Information from anyone under 13 years of age. If we determine upon collection of Personal Information that a user is under this age, we will not use or maintain his/her Personal Information without the parent/guardian's consent. If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make reasonable efforts to delete such information from our records.
12. CONFIDENTIAL INFORMATION
We do not want you to send to us any confidential or proprietary information through email or otherwise. Unless otherwise agreed in writing, communications and materials submitted to us may be treated as non-confidential. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.
13. CONTACT
If you have any questions about your privacy or security at the Website, or wish to update your Personal Information, please send an email to inquiries@carolinenewyork.com.
DATE LAST MODIFIED: May 27, 2026