TERMS & CONDITIONS:

By accessing or using carolinenewyork.com (the “Website”), you agree to be bound by these Terms & Conditions, as well as any policies referenced herein, including our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and Accessibility Statement. If you do not agree to these terms, please do not use this Website.

General Information

This Website is owned and operated by Caroline, CLD Visionnaire LLC, and/or its affiliated entities (“Caroline,” “we,” “our,” or “us”). We reserve the right to update, modify, or revise these Terms & Conditions at any time without prior notice. Your continued use of the Website constitutes acceptance of any changes made.

Product Information & Availability

We strive to ensure that all product descriptions, imagery, pricing, and availability displayed on the Website are accurate and up to date. However, we do not guarantee that all information is complete, current, or error-free.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel orders at our discretion without liability.

Pricing & Payments

All prices displayed on the Website are listed in U.S. Dollars (USD) unless otherwise stated. Prices are subject to change without notice.

By submitting payment information, you represent and warrant that you are authorized to use the designated payment method. We reserve the right to refuse or cancel any order suspected of fraud, unauthorized activity, or violation of these Terms & Conditions.

Orders

Once an order has been placed, it cannot be modified or canceled. Caroline reserves the right to refuse or cancel any order at our sole discretion, including but not limited to orders suspected of fraud, unauthorized resale, or pricing inaccuracies.

In the event an order is canceled after payment has been processed, a refund will be issued to the original form of payment.

Shipping & Delivery

Shipping timelines are estimates only and are not guaranteed. Caroline is not responsible for shipping delays caused by carriers, customs processing, weather conditions, holidays, or other circumstances beyond our control.

For additional shipping information, please review our Shipping Policy.

Returns & Refunds

All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed, including for international orders. International shipping fees, duties, and taxes are non-refundable.

Any exceptions, including the issuance of refunds or store credit, are handled on a case-by-case basis at our sole discretion. Please refer to our separate Returns & Refunds Policy page for full information.

Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, product designs, photography, video, and Website design, is the property of Caroline or its content suppliers and is protected by applicable intellectual property laws.

No content from this Website may be copied, reproduced, distributed, modified, or otherwise used without prior written consent from Caroline.

User Conduct

You agree not to use the Website for any unlawful purpose or in violation of these Terms & Conditions. You may not attempt to interfere with the Website’s operation, security, or functionality.

Limitation of Liability

To the fullest extent permitted by law, Caroline shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Website, products purchased through the Website, or inability to access the Website.

All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.

Indemnification

You agree to indemnify and hold harmless Caroline, its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms & Conditions or misuse of the Website.

Third-Party Services & Links

This Website may contain links to third-party websites or services. Caroline is not responsible for the content, policies, or practices of any third-party websites.

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms & Conditions, the Website, or products purchased through the Website shall be resolved exclusively in the state or federal courts located in New York, and you hereby consent to the jurisdiction of such courts.

Contact

For any questions regarding these Terms & Conditions, please contact us via email through the Website.