SHIPPING POLICY:

Orders placed on carolinenewyork.com will be shipped from the United States. Orders are shipped promptly to ensure timely delivery. Orders are typically processed within 1–3 business days, excluding weekends and holidays. Once your order has shipped, you will receive a shipping confirmation email shortly with tracking information. Delivery timelines are estimates only and are not guaranteed. Delays may occur due to carrier delays, customs processing, inclement weather, holidays, or other unforeseen circumstances.

Please note that for international shipments DHL and FedEx may require additional information, such as your social security number or fiscal number, for customs clearance. This is based on the total order value and is beyond our control. You may be contacted via email, phone, or SMS text message to provide these details. If you are contacted in such a manner it does not mean that you have been subscribed or enrolled in any messaging service, nor that you will be asked to pay any additional fees upon delivery. Unfortunately, without the requested information, the carrier will be unable to deliver your order and it will be returned to our warehouse.

We offer flat rate shipping fees at checkout. Orders shipped to the U.S., UK, and countries within the EU are shipped on a delivered-duty-paid (DDP) basis. Shipments will be sent via USPS, UPS, FedEx, or DHL.

Alaska and Hawaii: Please anticipate an additional 3–5 business days for your order to arrive due to carrier restrictions in your region.

International Orders 

Orders shipped to the U.S., UK, and countries within the EU are shipped on a delivered-duty-paid (DDP) basis. Duties and taxes for these destinations are included at checkout. Orders shipped to other international destinations may incur customs duties, taxes, or brokerage fees, which are the responsibility of the recipient. If a shipment is refused or returned due to failure to provide required customs information, any original shipping charges, duties, taxes, and return fees may be deducted from the customer’s refund.

International orders may require additional information for customs clearance. Customers may be contacted by DHL, UPS, or FedEx via email, phone, or SMS text message to provide required details necessary for delivery. Failure to provide the requested information may result in the shipment being returned to our warehouse.

Caroline and the Website are not responsible or liable for lost or stolen packages marked as delivered by the carrier.

Shipping Restrictions
At this time we are unable to ship orders to P.O. boxes, APO/FPO addresses and U.S. territories. Orders placed to these destinations will be canceled and customers will be notified.

Please note: We regret to inform you, certain international orders may be denied based on shipping feasibility or destination restrictions.